Architecting scalable healthcare workflows through custom Salesforce engineering and automated Agentforce portals to revolutionize patient engagement.
Role
Salesforce Admin & Dev
Timeline
Jan 2026
Location
location_on Liverpool, UK
Designing a robust healthcare scheduling system to handle thousands of simultaneous patient appointments, secure PHI data management, and user-guided booking flows required a balance of technical rigour and empathetic UX.
By implementing sophisticated screen flows and Apex triggers, we eliminated manual entry errors and reduced scheduling overhead by 40%. Streamlined patient booking through automated screen flows ensures a seamless journey from portal to provider.
Engineered custom objects with structured Lookup and Master-Detail relationships, ensuring complex healthcare data integrity and referential security.
Advanced Screen Flows developed to guide dynamic user inputs, utilizing reactive formulas and conditional visibility to maximize booking efficiency.
Full Experience Cloud implementation with Agentforce integration for secure, role-based appointment management and AI-guided patient triage.
